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Complaints Handling Awareness 

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Description


This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:


- Explain the nature of complaints


- List and describe the different types of complaints


- List different complainers and how to communicate with them


- Describe ways to resolve complaints using the LAST sequence


- Explain the process for documenting complaints and giving feedback


- Describe ways to build customer loyalty through effective complaint handling

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