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Complaints Handling Awareness 

Listing Category

This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:

- Explain the nature of complaints

- List and describe the different types of complaints

- List different complainers and how to communicate with them

- Describe ways to resolve complaints using the LAST sequence

- Explain the process for documenting complaints and giving feedback

- Describe ways to build customer loyalty through effective complaint handling