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Customer Service Awareness

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Description


This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.


The main points covered are:


- Who your customers are


- What your customers need


- How to maintain good communication with your customers


- To project a positive company image


- To enhance customer service skills


- To start and end a call with greater confidence and efficiency 


- To be able to take clear and concise messages


- To  be able to demonstrate positive listening and speaking techniques

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